FAQ
A little guidance for the trail.
How do I choose my size?
Measure around your head where the hat will sit, above your ears and across your forehead. Keep the tape level and comfortable. S fits 55–56 cm, M 57–58 cm, L 59–60 cm and XL 61–62 cm. Contact us if your measurement falls between the listed ranges.
Where do you ship?
We ship to the 50 United States and Washington, DC, including Alaska and Hawaii. U.S. territories and APO/FPO/DPO military addresses are outside our delivery area.
How much is shipping?
All orders within our delivery area receive free standard shipping. There is no minimum order value and no expedited option.
How long does delivery take?
Handling takes 1–2 business days and transit takes an estimated 3–4 business days after dispatch. Estimated total delivery time is 4–6 business days. These are estimates, not guaranteed arrival dates. See our Shipping Policy for the cutoff and business-day calculation.
Can I return my hat?
Request a return within 30 days of delivery. For a change-of-mind return, the hat must be unused, in its original condition and original packaging. Contact us before sending anything back. Defective, damaged or incorrect items follow a separate issue-resolution process.
Who pays return shipping?
We cover return shipping for our errors, damaged items or defects. You pay return shipping for change-of-mind returns. There is no restocking fee.
When will my refund be issued?
After the returned item is received, inspected and the refund approved, the refund is made to the original payment method within 10 calendar days.
How do I care for my hat?
Use the material-specific instructions on the product page. Felt, wheat straw and paper weave require different cleaning methods. Do not assume that a hat can be washed or folded.
What happens when I submit a payment?
Payment authorization and order acceptance are separate steps. An order is accepted when we provide an order acceptance confirmation. Please contact us with questions about a payment or accepted order.
How can I reach you?
Use our contact form or email [email protected]. Include your order number, if applicable, and the details of your request.
Questions? Contact aethelixx.